FAQs
About Our Candles
What are your candles made of?
Our candles are hand-poured in small batches using a premium coconut wax blend chosen for its smooth finish, excellent scent throw, and clean burn.
What do you use for fragrance?
We use carefully selected scent compositions designed to bring depth, balance, and character to each candle.
Are your candles vegan and cruelty-free?
Yes. Our coconut wax blend is vegan, and we carefully source all ingredients with quality and responsibility in mind.
Are your candles safe for indoor use?
Yes. They are made with lead-free cotton wicks and designed for indoor burning. Always follow basic candle safety and never leave a burning candle unattended.
Candle Care
How should I trim the wick?
Always trim the wick to about ¼ inch before every burn. A long wick creates a large flame, excess smoke, and soot. Proper trimming keeps the burn clean and even.
What is the black "mushroom" on the wick?
This is normal carbon buildup. Let the candle cool completely, then trim the mushroomed tip off and return the wick to ¼ inch before lighting again. Remove any loose debris from the wax surface.
How should I burn my candle the first time?
On the first burn, allow the wax to melt all the way to the edges of the vessel. This helps prevent tunneling later.
How long can I burn my candle at once?
Do not burn for more than 4 hours at a time. Let the candle cool completely before trimming the wick and relighting.
Why is my candle smoking or tunneling?
Smoking is usually caused by an untrimmed wick or drafts. Tunneling happens when the wax doesn't melt evenly to the edges. Proper first burns and regular wick trimming prevent both issues.
How long will my candle last?
Our 10 oz candles burn approximately 45–50 hours with proper care.
When should I stop burning the candle?
Stop when about ½ inch of wax remains at the bottom. Never burn all the way to the base.
Shipping & Orders
How long does shipping take?
Orders typically ship within 3–5 business days. You'll receive tracking once your order is on its way.
Do you ship internationally?
At this time we only ship within the United States.
What if I entered the wrong address?
Contact us as soon as possible. If the order has not yet shipped, we will try to update the address for you.
Returns & Support
What is your return policy?
Because our candles are made in small batches, we do not accept returns for change of mind. If your order arrives damaged or there is an issue, please contact us and we will gladly help.
What should I do if my candle arrives damaged?
Email us with your order number and photos of the damage and packaging. We will take care of it.
Gifting
Can I send a candle as a gift?
Yes. Brazilian Finest candles make beautiful gifts. Gift options (if available) can be selected at checkout.
Will my favorite scent come back if it's out of stock?
Some fragrances are seasonal or limited. Check back for future releases or contact us for updates.
Subscriptions
What if I don't like the scent that arrives?
Part of the joy of a Composition is the element of discovery — each scent is chosen with intention, even when it's not one you would have picked yourself. That said, if something truly doesn't work for you, reach out and we're happy to help make it right.
Can I find out what a past Monthly Composition was, if I loved it?
Yes — contact us with the month you received it, and if that composition is still available, we can help you order it again.
How does billing work for the Birthday Composition?
If you choose the one-time option, you're billed once for that delivery. If you choose the annual tradition, you'll be billed automatically each year ahead of the same date, and you can cancel anytime before the next billing cycle.